ONLINE STORE REGULATIONS
Studio Mintlemon Sławomir Święcichowski

 

1. GENERAL PROVISIONS

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1. Studio Mintlemon online store Sławomir Święcichowski, operating under  at: www.mintlemon.com, run by Sławomir Święcichowski,  headquarters at: Garbary 65/1, 61-758, Poznań, Poland, operating under NIP number: 9720820196, REGON: 387957880.

2. These Online Store Regulations define the rules for making purchases in  on the Studio Mintlemon online store Sławomir Święcichowski a  in particular the rules i  the mode of concluding distance sales contracts via the Store, as well as the complaint procedure and the procedure for withdrawing from the contract by the Consumer.

3. IN  in the scope of Services provided electronically, these Regulations are the regulations, o  referred to in  art. 9 of the Act on  providing services by electronic means with  on July 18, 2002 (i.e. Journal of Laws of  2020, item 344, with  d.).

4. The Regulations are addressed to all customers of the Store. All customers are required to read the  the provisions of the Regulations, before making a purchase.

5. Each customer is obliged to comply with the provisions of the Regulations. The sale takes place on the basis of the version of the Regulations in force in  the time of placing the order.

6. Each customer has the opportunity to read  Regulations in  at any time by clicking on the website of the Store www.mintlemon.com in  "Store Regulations" hyperlink. Regulations can be found in  download and  print.

7. All information contained on the website of the Store www.mintlemon.com relating to the products (including  prices), do not constitute an offer in  the meaning of Art. 66 of the Civil Code z  on April 23, 1964 (i.e. Journal of Laws of  2020, item 1740, with  d.), but an invitation to conclude a contract, in  the thought of Art. 71 of the Civil Code z  on April 23, 1964 (i.e. Journal of Laws of  2020, item 1740, with  d.). By sending the Order Form, the Customer submits an offer to buy the indicated Goods for the price and  under the conditions set out in  description.

 

2. DEFINITIONS

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Regulations - this set of regulations organizing the rules of use  Store services by customers.
Consumer (contracts concluded before January 1, 2021) - a natural person who concludes a civil law contract via the Store, not directly related to  its business activity or  professional.
Consumer (contracts concluded from January 1, 2021) - the following persons are considered by the Consumer:
a natural person making a civil law contract via the Store, not related directly to  its business activity or  professional - the so-called "Consumer sensu stricto"
and
a natural person concluding a civil law contract via the Store, directly related to  its economic activity when z  the content of this contract shows that it does not have a professional character for this person, resulting from  especially with  the subject of its economic activity, made available on the basis of the provisions of  Central Register and  Information about  Economic Activity - the so-called "Entrepreneur with Consumer Rights".
For the purposes of these Regulations, it is assumed that in  If the two groups of entities are not distinguished, the Regulations apply to both Consumers sensu stricto and Entrepreneurs with Consumer rights.
Client - a natural person (including a Consumer) who is at least 13 years of age (provided that he has obtained the consent of a legal representative), a legal person and an organizational unit that is not a legal person, whose special provisions grant legal capacity, which uses  Services provided by the Store.
Order Form - a service available on the Store's website, through which the Customer can make a purchase, in  in particular by adding Goods to the Basket and defining certain conditions of the Sales Agreement, including the method of delivery and  payments.
Cart - an element of the Store, in  which the Goods selected by the Customer are visible and in  which the customer has the ability to determine and  modification of the Order data, in  including the number of Products purchased.
Store - website belonging to the Seller, available at  domain: www.mintlemon.com, through which the Customer can purchase Goods from the Seller.
Seller - Sławomir Święcichowski z  registered office at: Garbary 65/1, 61-758, Poznań, Poland, NIP: 9720820196, REGON: 387957880 which, while carrying out a gainful activity or  professional proposes to sell through his website.
Goods - a movable item traded between the Store and  A customer whose terms of sale are specified in the Order Form.
Sales contract - a distance sales contract concluded by the Customer via the Store, usually through the Order Form.

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3. ACCEPTANCE AND  ORDER FULFILLMENT

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1. A condition of using  The store is to get acquainted with  these Regulations and  his acceptance. By placing an order, the Customer accepts the content of the Regulations.

2. Orders from customers are accepted using the Order Form sent via the website: www.mintlemon.com or  by e-mail to studio@mintlemon.com, 7 days in  week, 24 hours a day.

3. The Goods are ordered by selecting the Goods the Customer is interested in, clicking the "ADD TO CART" button next to the description of the Goods, and  then, with  level "CART", located in  the Store tab, filling in the Order Form, in  including the choice of the form of delivery and  payment or selection of the payment on delivery option, if one is available for the selected Good, a  then clicking on the purchase confirmation.

4. Entrepreneurs recognized as the so-called Entrepreneurs with consumer rights (see the definition of "Consumer" in  these Regulations), concluding contracts after January 1, 2021, will have to indicate, already in  at the time of ordering the Goods that the purchase is not of a professional nature for them.

5. After placing the order, the Customer receives an order confirmation to his e-mail address provided in  The Order Form.

6. After the Customer receives confirmation of the offer acceptance, the process of order fulfillment by the Seller begins, where:

• In  in the case of placing an order payable on delivery - it starts on the next business day, after its confirmation by the Seller.

• In  in the case of placing an order payable by traditional transfer - it begins after the payment for the order is credited to the Store's bank account.

   7. Orders placed in  The store is implemented in  the Store's working hours (on business days, from Monday to Friday, between  hours, from 12:00 to 16:00. Orders placed in  days      working after hours 4:00 p.m.  Saturdays, Sundays or  holidays, will be processed the next business day.

    8. The customer will receive a message about  accepting the order for execution, which is understood as the Seller's declaration of  acceptance of the offer. WITH  upon its receipt by the Customer, a Sales Agreement is concluded.

    9. A VAT receipt is issued for each order. At the customer's request, a VAT invoice will also be sent.

   10. The Customer's available means of communication with  The shop is:

• a. E-mail - studio@mintlemon.com

• b. Telephone - 601 761 162

   11. Given in  of the order, the price is the total value that the customer is obliged to pay (gross price). It includes the tax due. Delivery cost is not included  the price, as it depends on the method of delivery and purchase chosen by the Customer.

   12. The Seller reserves the right to change the prices in  Store, introducing new Goods for sale, carrying out and  canceling promotional campaigns or introducing  change them, in line with  applicable law.

   13. If the Consumer is obliged to pay in excess of the agreed price, described in  the previous paragraph, the Store will immediately inform the Consumer about  this fact, explaining the reason for the price difference. The consumer will be charged with additional costs only after obtaining the express consent of the consumer.

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4. DELIVERY I  TRANSPORT COSTS

 

1. Order delivery in  The store takes place through:

• parcel locker

• courier

   2. Orders placed in  The store is implemented only in  working days. Orders placed in  Saturdays, Sundays and  holidays will be carried out on the next working day.

   3. The waiting time for the shipment is usually 3 business days. The waiting time consists of the order fulfillment time, a  therefore, completing the Goods for the order and the expected delivery time, which is from 24 hours, in  case of Poland.

   4. The Seller is not responsible for delays resulting from  fault of the carrier.

   5. When collecting the parcel delivered by the courier, the Customer should in  carefully check its presence and  completeness of the shipment, the condition of the external packaging and the condition of the ordered Goods. IN  in the event of damage to the parcel, the Customer should prepare together with  damage report by courier, v  two identical copies signed by the Customer and  courier.

   6. It is possible to collect the ordered Goods in person at  Stationary store, at  address: Garbary 65/1, 61-758, Poznań, Poland.

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5. COMPLETION OF PAYMENT

 

1. W.  as part of the Store's operation, the following payment methods are possible:
1. cash on delivery - on delivery;
2. by bank transfer;
3. Payment by PayPal; Payment on the spot - upon personal collection; Payment via Przelewy24
2. The customer who has chosen the option of payment by bank transfer, is obliged to pay the fee for the order placed, w  up to five (5) business days from the date of placing the order. IN  otherwise, the Seller's offer is not binding and  the order is removed from  system. IN  the title of the payment only needs to be given the number of the order being placed. There is a possibility of extending the payment deadline with prior notification of  this fact, the service of the Store.

 

6. COMPLAINT

 

1. The seller is liable with  warranty for physical defects and  legal regulations of the Goods, v  the range specified in  art. 556 i  the next Acts of the Civil Code z  on April 23, 1964 (i.e. Journal of Laws of  2020, item 1740, with  d.).

2.   A physical defect of the Good consists in the non-compliance of the sold Good with  the contract, which takes place when:

•  The product does not have the properties that it should have  due to the purpose of the contract, resulting from  circumstances or  destination;

• The goods have no properties, o  which the Seller provided the Customer;

• The goods are unfit for the purpose, o  which the Customer informed the Seller upon conclusion of the contract, a  The seller did not raise any objections to such a destination;

• The goods were delivered to the customer in  incomplete state.

    3. A legal defect of the Goods occurs when the Goods are owned by a third party or are encumbered with the right of a third party, when the restriction in  using or  the regulation follows from  decision or  decisions of the competent authority.

    4. In  case of the Consumer on an equal footing with  the Seller's assurance shall be treated as public assurances of the manufacturer or  the entity that places the Goods on the market, in  the scope of your business activity, or  which presents itself as the manufacturer. The seller is not responsible, however, when these assurances did not know or could not know them, or when these assurances  could not affect the Consumer's decision about  conclusion of a sales contract, a  also when the content of these assurances has been corrected prior to the conclusion of the sales contract.

    5. The seller is responsible with  under the warranty, if a physical defect is found before the expiry of two years from the date of delivery of the item to the Customer.

   6. In  in the case of the Consumer, when a physical defect has been found within one year from the date of delivery of the Goods, it is presumed that the defect or  its cause was in  the moment the Goods are released.

   7. If the buyer is a consumer, a  a physical defect was found within one year from the date of delivery of the sold item, it is presumed that the defect or  its cause was in  the moment the danger passes on to the buyer.

   8. If the product has a defect, the Customer may submit a declaration of  price reduction or withdrawal from the contract, unless the Seller immediately replaces the defective Product with a product free from defects or removes the defect. This limitation  does not apply if the Goods have already been replaced or  repaired by the Seller or the Seller did not satisfy the obligation to replace the Product with a Product free from defects or  defect removal.

   9. If the product has a defect, the Customer may also request the replacement of the item with a non-defective one or removal of the defect.

  10. The Consumer may, instead of the removal of the defect proposed by the Seller, demand the replacement of the Product with a Product free from defects, or instead of replacing the Product, demand that the defect be removed, unless bringing the Product to compliance with  by contract in  the method chosen by the Consumer is impossible or would require excessive costs  compared with  the method proposed by the Seller.

   11. The customer may not withdraw from the contract if the defect is irrelevant.

   12. Complaints about the Goods may be submitted:

• a. in writing, to the address of the Seller's seat;

• b. by e-mail, to the e-mail address indicated in  confirmation of placing the Order.

   13. The complaint should include:

• a.data of the person submitting the complaint (name and  name, mailing address, optionally - e-mail address and  contact telephone number);

• b. indication of the reason for the complaint and the content of the request;

• c. Order number, appearing in  confirmation of the acceptance of the Order;

• d. original or  a copy of your proof of purchase (e.g. a receipt or  invoices) may facilitate the submission of a complaint, but it is not necessary for its submission.

   14. The client who exercises the rights resulting from  warranty, will deliver the defective Goods, at the expense of the Seller, to the following address: Garbary 65/1, 61-758, Poznań, Poland.
   15. The Seller undertakes to respond to the complaint in  fourteen (14) days from the date of its receipt.
   16. If the complaint is justified, the Seller undertakes to replace the defective Product with a Product free from defects or  remove the defect in  fourteen (14) days from the date the complaint is submitted by the Customer.
   17. W  in the event of effective withdrawal from the contract, the Seller undertakes to refund the payment in  fourteen (14) days from the date of receipt of the withdrawal from the contract,  with the proviso that the payment will not be reimbursed until the Goods are received from  back or  the Customer provides proof of his return.
   18. If the Consumer demanded the exchange of things or  removal of the defect or made a statement about  lowering the price, specifying the amount, by  which price is to be lowered, a  the seller did not respond to this request in  within fourteen (14) days, the request is deemed to have been made  he considered justified.
   19. Claim by o  defect removal or  the replacement of the Product with a Product free from defects shall expire from  after one year (1) from the date the defect was discovered. IN  In the case of the Consumer, the limitation period may not end before the expiry of two (2) years.
  20. The above provisions do not exclude the possibility of granting a guarantee by the Seller for the purchased Goods, which is provided for in separate guarantee regulations.

 

7. RIGHT OF WITHDRAWAL

 

1. According to  law on  consumer rights with  on May 30, 2014 (i.e. Journal of Laws of  2020, item 287, with  d.), the Consumer may withdraw from the contract of sale of the Goods purchased in  Store, without giving any reason, by submitting an appropriate statement in writing, in  fourteen (14) days from the date of delivery of the Goods (i.e. from the date of receipt of the Goods by the Consumer). In order for the Consumer to meet this deadline, it is enough to send a statement before its expiry.

2. The consumer may withdraw from the contract by submitting to the Seller a statement on  withdrawal from the contract. The template of the declaration is attached as Annex no  1 to these Regulations.

3. Statement by  withdrawal from the contract should be sent to the following address: Garbary 65/1, 61-758, Poznań, Poland.

4. The consumer returns the Seller the Goods in  fourteen (14) days from the date on  which he withdrew from the contract. To meet the deadline, it is enough to return the Goods before its expiry.

5. The return of the Goods should be made to the Seller's address: Garbary 65/1, 61-758, Poznań, Poland.

6. Seller, in  fourteen (14) days from the date of receipt of the declaration of  withdrawal from the contract, will return to the Consumer all payments made by him, w  including the cost of delivering the Goods, but the payment will not be refunded until the Goods are received from  back or  the Consumer provides proof of his return.

7. The Seller will refund the payment using the same method of payment as used by the Consumer.

8. The consumer bears the costs of returning the Goods to the Seller.

9. The right to withdraw from the Sales Agreement is not entitled to the Consumer in  in relation to the contract:

10. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or  serving to satisfy his individual needs;

• in which the subject of the service is a perishable item or  having a short use-by date;

• in which the subject of the service is the item delivered in  sealed package, which cannot be returned once opened  for health protection or  for hygiene reasons, if the packaging has been opened after delivery;

• in which the subject of the service are things that after delivery, with  by their nature, they are inseparably connected with  other things;

• in which the subject of the service are sound recordings or  visual or computer programs supplied with  sealed package, if the package has been opened after delivery;

• for the delivery of journals, periodicals or  journals, z  except for the contract for  subscription;

• in which the price or  the remuneration depends on fluctuations in the financial market over which the entrepreneur has no control, i  which may occur before the deadline to withdraw from the contract;

• for the delivery of digital content that is not recorded on a tangible medium, if the performance began with the express consent of the Consumer before the deadline to withdraw from the contract and  after informing him by the entrepreneur about  loss of the right to withdraw from the contract;

   10. The right to withdraw from a distance contract is not available to an entity other than the Consumer, w  the meaning adopted for the purposes of these Regulations (see the definition of "Consumer").

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8. OUT-OF-COURT DISPUTE RESOLUTION

 

   1. W.  in the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, inter alia, with:
Mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply  by request of  mediation. As a rule, the procedure is free of charge. The list of inspectorates can be found under  at: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
Assistance of the competent local permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted  consideration of a case before an arbitration court. As a rule, the procedure is free of charge. The list of courts is available at  at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
Free city assistance or  poviat consumer ombudsman.
Internet ODR platform available at  at: http://ec.europa.eu/consumers/odr/.
   2. This chapter entitled "Out-of-court dispute resolution" does not apply to one of the categories of persons described in  these Regulations as Consumers, the so-called "Entrepreneurs with consumer rights", which entered into  valid for contracts concluded from 1 January 2021. Therefore, for all contracts, this chapter applies only to entities belonging to the so-called Consumer category in the strict sense.

 

9. PROTECTION OF PERSONAL DATA

 

1. By placing orders, the customer agrees to the processing of personal data provided by him, in  the purpose of implementation and  handling the order, by the Seller, who is also the administrator of personal data, w  the meaning of Art. 7 of the Regulation of the European Parliament i  Of the Council (EU) 2016/679 z  on April 27, 2016  on the protection of natural persons in  connection with  processing of personal data i  on the free movement of such data and repealing Directive 95/46 / EC (General Regulation  data protection), OJ L 119, 4.5.2016, p. 1-88.

2.   The administrator of personal data provided by the customer when using  Store is the Seller.

3.   Personal data in  Seller's database, are not transferred to entities that do not participate in  implementation of the Sales Agreement.

4. The customer in accordance with  art. 15 of the Regulation of the European Parliament i  Of the Council (EU) 2016/679 z  on April 27, 2016  on the protection of natural persons in  connection with  processing of personal data i  on the free movement of such data and repealing Directive 95/46 / EC (General Regulation  data protection), OJ L 119, 4.5.2016, p. 1-88 has the right to access their personal data, may request their correction or  deletion. The Seller provides each Customer with the right to control the processed personal data.

5. Providing personal data is voluntary, however, the lack of consent to the processing of personal data makes it impossible to complete the Customer's order.

6. Detailed information in  the scope of personal data i  privacy protection are included in  the "Privacy Policy" tab on the Store's website.

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10. FINAL PROVISIONS

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1.   The regulations define the rules for concluding and  performance of the Contract for the sale of Goods on the Store's website.

2. The sales contract is concluded between the Customer and  Seller.

3. The Regulations are available to all Clients in  electronic version on the Store's website www.mintlemon.com.

4. To be able to use  Store services, it is necessary to have devices that allow access to the Internet and a web browser that allows you to display websites, as well as provide an e-mail address that allows you to send information regarding the implementation of the order.

5. It is forbidden to all persons in  these Customers, posting illegal content on the Store's website.

6. IN  matters not covered by these Regulations, the relevant provisions of generally applicable law shall apply.

7.   The Regulations do not exclude or limit any rights of the Customer who is a Consumer, which he is entitled to under the mandatory provisions of law. IN  in the event of a contradiction between the provisions of the Regulations a  mandatory provisions of law, granting consumers rights, priority is given to these  regulations.

8. IN  if any of  the provisions of these Regulations were or  was about to become invalid or  ineffective, the validity of the entire Regulations in  the remainder remains intact. IN  in this case, the Parties will replace the invalid or  an ineffective provision to others that reflects the intended economic purpose as faithfully as possible. This is the case accordingly  also possible gaps in  Regulations.